Terms & Conditions
PAYMENT AND TERMS
All prices quoted are exclusive of VAT which shall be payable at the rate(s) ruling at the date of invoice.
On completion of the booking form (contract agreement) a deposit of 50% will contractually have to be paid (even if you decide to cancel the event at any time). Also please note if you cancel the event at any time you may still have to pay the full amount of your booking. This will depend on any contract ATM Hospitality have signed for the booking of your packages.
Bookings need to be paid in full prior to the event; once this has been done all hospitality packages/events will be delivered.
The final invoice for any hospitality package/event shall be paid no less than two months prior to the date of the fixture. Bookings made within two months prior to the fixture must be paid in full to confirm the reservation.
On completion of the contract /booking form for hospitality and ticket packages, you will be liable to pay the full amount of your package cost at all times, this will include any cancellations made by the ATM Event client.
If you cancel your booking you need to notify ATM Corporate Events in person (via telephone) and also send confirmation via email or hard copy letter. Your cancellation will only be accepted (as per our terms that you have accepted and signed for) when we confirm receipt of your cancellation. This will be provided in letter form by ATM Corporate Events at all times. You the client will need to hold a copy of the event cancellation to confirm cancellation acceptance.
The booking order shall be accepted entirely at our discretion and shall constitute a legally binding contract between us and you and such contract is hereafter referred to in these terms and conditions as "an order".
All ATM Corporate Events quotations are subject to availability on receipt of order and can change at any time.
ATM Corporate Events does not accept any liability for non-completion of a package, activity or event for any delays arising as a result of Strikes, riots, lockouts effecting any trade in which ATM Corporate Events is concerned, Exceptionally adverse weather conditions, Loss or damage by fire or floods or any other cause beyond its reasonable control inc Force Majeure.
If you have purchased tickets for an event and the tickets that you are given from ATM Corporate Events are season books or cards then you the client take full responsibility for the safe return of the cards/books. All Season ticket books need to be returned no later than 2 days after the event, if they are not then a charge will be incurred e.g for the next game tickets.
ATM Corporate Events shall not be liable under any circumstances for any indirect or consequently loss or damage whatsoever.
Loss or damage by fire or floods or any other cause beyond its reasonable control.
The client shall take full responsibility for its guests at all times in ensuring that they are well behaved and cause no damage to facilities and equipment provided.
All bookings for hospitality are accepted with our most advanced knowledge of event fixture. ATM Corporate Events cannot be held responsible for the cancellation of events due to the organising body, overseas arrangements, date changes or bad weather.
ATM Corporate Events accept no responsibility for personal possessions brought onto site by the client or his guests.
The client agrees to be bound by the rules and conditions of the organising bodies at the respective events and any other legislation governing the control of those properties. e.g If a date of an event changes you the client purchases the event and not the date of the event. Refunds cannot be given if a date of an event changes.
ATM Corporate Events accept no responsibility for vehicles where a car/coach pass has been issued/sold as part of the package.
Due to unforeseen circumstances if we cannot deliver your event due to a cancellation re Hospitality, tickets, packages, we will not be held responsible. We will always have to adhere to any contract terms and conditions of the secondary source/third party from which we have purchased your packages. Please do note that in some cases of hospitality or Ticket bookings you may only receive the face value of the hospitality/Ticket.
Where badges, tickets, passes or similar form part of the package, or are purchased by the client as an additional item to the package, the client agrees not to resell or allow to be resold any such items to them and they remain for the benefit of their guests only.
Where a package does not include passes tickets or admission badges, the client must ensure a supply of such bona fide passes for each guest.
ATM Corporate Events accepts no responsibility for any such passes which are not part of their inclusive package.
As soon as hospitality packages or tickets have been sent via special next day delivery the responsibility is therefore of the client. ATM Corporate Events has fulfilled his contract and cannot be held responsible for any losses to the packages. We will try to ensure compliance with any delivery times and dates given, such times and dates are an estimate only. We will not be responsible for any loss whatsoever arising from or consequential upon delay in delivery.
ATM Corporate Events reserves the right to request any participant who creates a nuisance to withdraw from the event. ATM Corporate Events being the sole decision maker as to whether a person is a ‘nuisance’. No fees will be refunded in such cases.
ATM Corporate Events must be notified in writing in advance of an event, by the Client, of any medical conditions or dietary requirements that might affect a participant’s health whilst taking part in an event. The Client must warrant the truth of all information supplied with regards to this clause.
These terms and conditions shall be subject to and construed in accordance with English Law and ATM Corporate Events and the Client hereby submit to the exclusive jurisdiction of English Courts in all matters connected therewith or relating there to. ATM Corporate Events retains ownership of the goods until ATM Corporate Events has received payment in full for the goods.
The word Event in the above terms and conditions refers to the services ATM Corporate Events agree to supply as per the booking form.
The Conditions shall apply in so far as they are held to be lawful and enforceable. If any Condition or part of a Condition shall be held to be unlawful or unenforceable then these Conditions shall be read and construed as if such Condition or part thereof was omitted.
ATM Events does not hold personal accident insurance on behalf of booking guests, anyone concerned about personal accident insurance should seek cover from their own insurance company.
Acceptance : You will be deemed to have accepted all goods upon their delivery by us to the address specified in the order.
Unless otherwise stated in the booking, a Special delivery charge may be added to your booking for the delivery of your packages
If the price of the goods increases for any other reason between the date of your order and the date of delivery we will notify you of this and give you the choice of accepting the price increase or cancelling the order in which case any deposit paid by you will be refunded in full.
ATM Corporate Events declines all responsibility for losses or additional expenses due to delays, changes or cancellations to aircraft, trains, coaches, steamers or other services. ATM Corporate Events declines all responsibility for losses or additional expenses due to sickness, weather, strike, war, riot, quarantine or other cause whatsoever.
We do not except liability for death or personal injury, and we shall not be liable for any direct loss or damage suffered by you howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
Tickets will not be issued to the Customer prior to receipt and bank clearance of payment in full of the Price in respect of the relevant Hospitality Package. Following receipt of the Price in full from the Customer, the Seller shall attempt, but not be obligated, to dispatch the Tickets and any ancillary Event information to the Customer no later than 2 weeks prior to the Event.
No returns or refunds will be provided unless the event is cancelled.
In the instance that an event for which tickets/hospitality packages have been purchased is cancelled, refund will be limited to the face value of the tickets provided only and excludes any refund for ancillary items purchased such as (including but not exclusively) packaged hospitality, accommodation and travel costs.
Refunds over and above face value of event tickets are at the discretion of ATM Corporate Events Ltd.
TRAVEL & TOUR PACKAGES (inclusive of all above & the following)
1. Changes by you
If you wish to change any part of your confirmed arrangements, you must inform us in writing as soon as possible. This should be done by the first named person (Lead Passenger) on the booking. Whilst we will do our best to assist, we cannot guarantee that the supplier will be able to meet your requested change as amendments can only be accepted in accordance with the terms and conditions of the supplier. The supplier may charge the amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £100 per change.
Note: Certain arrangements, including most “Low Cost” or so called “No Frills” flights may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
If you or any other member of your party decides to cancel your confirmed arrangements or any part of them you must notify us in writing and we will pass on your notification to the supplier(s) concerned in accordance with their booking conditions. Since the supplier incurs costs in cancelling your arrangements, the supplier may charge the cancellation charges shown in their booking conditions (which may be as much as 100% of the cost of the arrangements and will normally increase closer to the date of departure). If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
For the avoidance of doubt, any cancellation charges levied are wholly independent from the deposit arrangements on any given booking and in the event that you cancel your booking you must immediately pay any shortfall between payments made by you against that booking and the cancellation charge applied.
3. If the Supplier Changes or Cancels
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.
Unfortunately, airlines may occasionally change the type of aircraft on a particular flight without advance warning. Flight timings and days of operation are subject to change and we will advise you of any significant change if and as soon as we are informed by the airline. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if the supplier makes us aware of such changes.
We are not always in a position to confirm the airline or aircraft type which will be used in connection with any particular flight. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying any supplier(s) charges.
It may be necessary for you to reconfirm your flight with the airline. Please check this in the correspondence received from your flights supplier, including the supplier's Booking Conditions. You should take a note of any reference number or contact names when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you will not be entitled to receive any refund.
Sometimes your accommodation supplier may need to make a change to your booked accommodation. If you have already booked, we will let you know as soon as we can if there is time before your departure. In the unlikely event that your accommodation supplier has to make a change to your booking, it is unlikely that the accommodation supplier will offer you a refund of monies paid in connection with the accommodation booking unless the change is a significant change. A significant change would include a change of hotel to that of a lower classification or standard for the whole or a major part of the time you are away or a change of resort for the whole or a major part of the time you are away. This list is not exhaustive and there may be other examples of a significant change. A change of accommodation within the same resort on the same board basis with the same standard classification would not constitute a significant change.
4. Travel Documentation
Please check the travel documents we send to you and any other documentation you receive in relation to your booking as soon as you receive it. Please contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation (including tickets) within 3 days of it being provided to you. We will endeavour to rectify or arrange for the rectification of any errors notified to us outside these time limits but you will be responsible for any costs involved in doing so.
It is a condition of booking with us that you have a valid and working email address. All travel documentation will be issued electronically (except for some airline tickets). Should you request any documentation posting you will be charged a handling fee of £10 to cover administration costs and Royal Mail Special Delivery.
Payment for Packages is due in full at the time of booking via Bank Transfer or credit/debit card.
6. All Bookings
Please note that local resort charges, which are not included in the cost of your booking, are occasionally levied directly by the hotel and are payable by you in resort. Please note that the prices we advertise are based on bookings made by UK residents only. If you are not a UK Resident or UK passport holder, you may be liable upon check-in/check-out for additional charges. ATM Events will not be liable for any such additional charges.
7. Split Flights
Please note that where you book more than one flight, each flight constitutes a separate arrangement between you and the relevant airline and the Booking Conditions of each supplier will apply. As such, any changes to one leg of your flight will not necessarily impact upon the other flight(s). For example, cancellation or amendment of a booking for one flight leg by either you or the airline has no impact on any other remaining bookings for other flight legs or other travel services, except that in the event that cancellation or amendment amounts to a significant change, section 3 of these terms will apply.
8. Optional Extras
Some airlines operate on a 'no frills basis', therefore checked baggage, meals and refreshments are not automatically included in the cost of your arrangement(s) and may need to be added at extra cost at the time of booking or will be payable at the airport or onboard the aircraft. In addition other optional extras; including but not limited to pre-bookable seating, extra leg-room seating, airport parking or/and airport hotels are not automatically included in the cost of your arrangements. Please note that optional extras may incur additional charges if not added at the time of booking. Additional charges for cots may be applied by hotels directly. Please enquire at the time of booking for details of any optional extras. Please note that suppliers may not permit the cancellation of optional extras or provide a refund in respect of them once booked.
9. Booking if you are under 18 years of age
It is a condition of our accepting you’re booking that the person who makes it is at least 18. We are entitled to assume that this is the case. Under no circumstances can we accept bookings from anyone who is under 16. At our discretion, we may accept a booking from someone who is 16 or 17 and not accompanied by an adult providing we have written confirmation from their parent or guardian that they may travel, that the parent or guardian will accept responsibility for the booking and that the party does not include anyone who is under 16. We are entitled to cancel any booking which is made in breach of any of these requirements. In this case, it is likely that the supplier will impose full cancellation charges.
10. Travel Insurance
You MUST take out fully comprehensive travel insurance. It will normally cover you in the event of cancellation against loss of deposit or cancellation fees and for medical costs in the event of you becoming ill or having an accident whilst on your Travel Package. There are some restrictions on insurance, for example pre-existing medical conditions and you should advise the insurance provider of these at the time the policy is taken out. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
11. Passports and Visas
Passengers with a non-British passport must check passport and visa requirements with the Embassy or Consulate of the countries to, or through, which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure. For travel to Europe you should obtain a completed and issued form EHIC prior to departure.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
12. We will not be responsible
Where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable provider’s control.
Where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking.
For any act or omission by any person not employed directly by us or under our immediate control and, whilst we have chosen our suppliers with care, we have no control over our suppliers and so cannot be held responsible for any act or omission of our suppliers or their servants, agents or employees. For any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any losses (howsoever arising) which were not reasonably foreseeable at the time the booking was made.
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
13. IATA TIDS
Our IATA TIDS Licence allows us to confirm and book accommodation all around the World as an official agent. All IATA Hotel members will allow hotel protection cover for all bookings made by ATM Events.
14. ATOL Cover
The price of our Travel packages may include a flight. When this occurs we will purchase flights via our flight supplier who will cover you via there ATOL Licence. Our flight package costs will include the amount of £3.50 per person as part of the ATOL Protection Contribution (APC) and our flight supplier will pay this to the CAA. This charge is included in our advertised prices. In some cases our flight supplier may also be a Hotel supplier and again you will be covered by the suppliers ATOL.
Not all travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book a package with a flight and pay in the United Kingdom.